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Multi-purpose request management system based on Microsoft Power Apps
We have developed a request management system for a large pharmaceutical company using Microsoft Power Apps. The system manages entrance pass requests, IT department requests, etc.
Date: Jul 2020
Overview
A large number of employees means a large number of claims and requests for various services on the daily basis:
- Request to organise an event
- Book a car parking spot
- Request help from an IT department
- Look up employee information - full name, office number, etc.
To simplify the process of claim processing for our client, we have developed a Microsoft Power Automate based system:
- The data is stored within SharePoint Online
- Employees use a PowerApps mobile app to create claims and requests
- The requests are then processes by managers throughout a separate web-based PowerApps app as the claim handling process is too cumbersome for a mobile environment
This workflow makes it easy to process hundreds of claims the company receives daily.
The system features recurring claims and an archive of processed claims.
Power Apps allows for a flexible workflow as apps created this way can be used both via mobile and web.